Refund Policy

You may request a full refund of any subscription payment within 30 days of that payment. We approve eligible requests received inside this window; refunds are returned to the original payment method.

After the 30-day window, a cancellation stops future charges and you keep access until the end of the period you have already paid for.

Subscriptions renew monthly until cancelled. You can cancel at any time from Billing in your workspace settings or through the billing portal. Cancelling prevents the next charge; the current period is not shortened.

When you change plans mid-cycle, the difference is pro-rated automatically, so you are only charged for what you use.

Reward wallet top-ups are purchases of credit used to send gift cards to your team. Unspent credit can be refunded within 30 days of purchase. Credit that has already been spent on issued gift cards cannot be refunded, because the gift card has been delivered and funded.

If a top-up is refunded or charged back, the corresponding unspent credit is removed from the workspace wallet. The 5% processing fee charged on a top-up is not refundable.

Duplicate charges, charges caused by a technical fault, and charges you did not authorise are refunded in full once verified, regardless of the 30-day window.

Email hello@advo.social with the email address on the account and the charge date. We respond to refund requests within 5 business days.